Cancellation policy

Skip it, pause it, change it or cancel it, any time, in two clicks. No minimum, no notice period, no cancellation fee, and nobody will email you asking why.

How a Lumia subscription works

You choose a pack and a delivery rhythm at checkout:

  • 1 tube, delivered every 2 months
  • 2 tubes, delivered every 2 months
  • 3 tubes, delivered every 3 months

You save 15% on every delivery, not just the first, and every delivery ships free.

If it is piling up, or running out before the next one lands, change the rhythm in your account. It takes a few seconds and plenty of people do it.

When you are charged

Your first payment is taken when you place the order. After that, your saved payment method is charged each time a new order is created, on the rhythm you chose. We will email you before each one so there are no surprises on your statement.

Prices can change. If they do, we will tell you before the change applies to your subscription, and you can cancel before it does.

Changing or cancelling

Everything is in your account, under Subscriptions. From there you can:

  • Skip the next delivery
  • Pause for a while
  • Change how often it arrives
  • Change the pack size
  • Update your payment method or address
  • Cancel outright

If you would rather we did it, email hello@lumiadaily.com and we will action it the same business day.

When a cancellation takes effect

Immediately, for every future order. There is no minimum number of orders and no commitment period.

The one thing to watch: if an order has already been billed, cancelling does not reverse it. Cancel before the next billing date and nothing is taken. If you cancel just after one has gone through, email us anyway and we will sort it out.

Your first order

Our 60 day refund applies to your first subscription order exactly as it does to any other order. Full refund, and you keep the tube. See our return and refund policy.

If we need to cancel

We may cancel or pause a subscription if a payment fails repeatedly, if we cannot ship to your address, or if the product is discontinued. We will always email you first and refund anything you have paid for that we cannot deliver.